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Exhibitor FAQ

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Exhibitor FAQ

Event Information

What is the Official Exhibition Hall Opening Hours?

Date Notes
15 & 16 October 2024
  • Exhibitor Pass Holders: 8.00am – 7.30pm
  • Conference Pass Holders & Visitors: 9.00am – 7.30pm
17 October 2024
  • Exhibitor Pass Holders: 8.00am – 8.00pm
  • Conference Pass Holders & Visitors: 9.00am – 5.30pm
  • Exhibitor Move-out: 4.30pm – 8.00pm
  • Contractor Teardown: 6.30pm – 12.00am


What is the Conference Programme?

The programme will be available in due course. Please visit the GovWare website regularly for the latest updates.

Booth-related Questions

What are the logistical deadlines I have to follow?

Check the page “Submission Checklist” for the key deadlines.

What is the build-up and teardown schedule?

Check the page “Build-up and Teardown” for complete information according to your stand type.

What is my booth type? What is in my package?

Check the page “Exhibitor Manual & Entitlements” for more information regarding your booth.

Can I arrange for delivery to my booth directly?

Check the page “Deliveries” for more information.

How do I get access to the loading bay for delivery?

Check the page “Vehicle Entry Decal” for more information.

Venue & Parking

How do I get to Marina Bay Sands (MBS)?

For directions to MBS, please refer to the following guide:

Where can I park my vehicle?

There are 3 carpark entry points at Marina Bay Sands. For the closest access to the Convention Centre, use the South Entrance on Bayfront Link. With limited parking space within the vicinity, visitors are strongly encouraged to commute via public transport.

Is there complimentary parking?

An SGD 8.56 concession parking ticket (valid for single exit only) can be purchased on show days with your event pass at the Sands Expo and Convention Center Event Services Concierge located at the Foyer of the Exhibition Hall. The opening hours are: 8.00am – 6.00pm. Scan the coupon at the carpark exit to reduce your parking fees to only SGD 8.56. Remember to remove your cashcard before approaching the exit gantry!

Event Marketing

How do I promote my participation in the event?

You can refer to our Marketing Toolkit. It will include assets such as: official GovWare banners which you may use in newsletters, emails etc., social media templates that you may post, and sample captions that you may use on social media with all the hashtags.

Will the media be invited? Can I have the media list and contact?

Media representatives relevant to the event will be invited, including tech correspondents from major domestic and international outlets, as well as tech-centric publications. However, we cannot guarantee attendance nor provide contact details of registered media representatives due to privacy laws. You can submit your Press Release with us here. Please note that all submissions are subject to review, and that inclusion in media coverage is not guaranteed.

Will there be media interviews / tours carried out?

We invite you to nominate your spokesperson(s) here and share your showcase information here. Please note that this information will be shared with the media. If there is an expression of interest in interviews or visiting your booth, we will reach out to coordinate accordingly. While we strive to accommodate media interviews and tours, we cannot guarantee them at this time. Thank you for your understanding.

Can I distribute promotional materials outside of my booth?

Please note that all marketing activities must be confined within your booth perimeter.

Registration & Passes

When and where will registration open?

Information on registration will be available in due course. Please visit the GovWare website regularly for the latest updates.

What is the Construction & Dismantling pass for? Can I request for more?

This pass is for personnel involved in the construction and dismantling of booths. Additional passes are chargeable. To download the form to request for passes, visit the “Submission Checklist” page.

Can we purchase additional Conference / Exhibitor passes? Are the passes transferable?

Please note that all event passes are strictly non-transferable. The rates will be available when we launch registration. For more related enquiries, you may contact your GovWare Representative.

Can I get more details about the passes? What access does each of the passes have?

For more information regarding pass entitlements, refer to the "Exhibitor Manual & Entitlements" page.

Will my agency or part-time staff supporting the booth activities need to hold an event pass?

Registration is mandatory for all GovWare attendees. An Exhibitor Pass is required for all staff manning and supporting the booth activities. Organisers reserve the right to deny entry to attendees who fail to comply.

Lead Retrieval System

What are the lead generation opportunities? Will we have access to the attendees’ list?

We do not share the GovWare's attendees list in compliance with Data Privacy Policy. To capture leads, you may purchase a lead retrieval system for the show.

Warning: Please be aware of fraudulent emails offering GovWare's attendee lists for purchase. We will never sell the personal data of our show attendees. We encourage everyone to check our official channels or contact us for GovWare's official partners and offers.

Where can I find information on the Lead Retrieval System?

Packages for lead retrieval can be found in our GovWare 2024 Prospectus. Please reach out to your GovWare representative for more information.