Lost in Translation: Why Communications Is Your Hidden Cyber Risk

Policy doesn’t fail in the boardroom, it fails on the frontline. In cybersecurity, miscommunication is a silent threat: controls are misunderstood, guidance is ignored, and trust breaks down fast when something goes wrong. In this session, Emma Dunn argues that effective communication isn’t a soft skill, it’s crisis-critical cyber infrastructure. Drawing on real-world incidents where response strategies succeeded or failed based on messaging and leadership alignment, she will show how clear, confident communication can contain fallout, preserve trust, and restore control under pressure. Attendees will leave with a playbook for using communication to reduce risk before a breach, and lead effectively through one if it happens.